Interesting summary on wikipedia - and probably, when it comes to causes, some truth in all of them. I have to say that IBM has been one of the better companies I've worked with. OK, they're money-making bastards like all the rest, but generally, and at a personal level, they do seem to aim at ethical behaviour.
The "Quality" view, in all its depressing incarnations, is that it's cheaper to do it right first time. That was actually Phil Crosby's mantra. DIRFT. OK, in the real world that's no more than the benefit of hindsight, but when we're looking at public spending project disasters it does at least pay some dividends to look at the early stages. And yep! Nearly an 800% overspend, because correcting errors is bloody expensive.
I can't tell you how much I hate quality management in all its forms. Unless I just did.
EDITED: 28 Mar 2019 20:28 by WILLIAMA