He may have one with broken parts he intends to swap in from yours? It fell over in a wet basement? I dunno. just smells real fishy.
Perhaps you see it differently, but once a shipper accepts a package, it is their responsibility to see that it gets delivered with no damage. Ever seen package handling at a hub?
A buyer who buys an item needs to have it shipped. If bought from eBay, buyer acknowledges what the shipping terms are or can ask for alternate shipping. It doesn't matter who "picks" the shipping company, they are a contractor. As such, they were contracted to deliver a package and it is assumed that the package will be delivered damage - fee.
In the shipping and receiving business, it is the receiver of the goods who reports damage, not the shipper; it is called a bailment situation. The package was in the delivery company's care, custody and control. Once delivered, it is in the receiver's CCC. If the receiver noted no damage to a delivered package and signed for it in the presence of the deliverer as being accepted Delivered in Good Condition, the receiver accepts all loss at that point. The only exception is concealed damage, such as a box being partially crushed but the container remains otherwise intact. At that point, the receiver should either open the package in the presence of the deliverer, or sign for the package, noting damage. Same applies with a package that has burst.
This isn't that difficult, guys. Stop reading more into it than necessary, eBay be damned.
>> ~~~ Why would anyone sign for this ? ~~~ <<
Answer that, and problem solved. Does it make sense? No.
So why is the Buyer contacting the Seller?
eBay/paypal has the money so they get to make the rules
>> So why is the Buyer contacting the Seller? <<
because that is his easiest option, eBay has my money, if I don't fix this they will just give it back to him
Glad I don't buy/sell stuff through ebay.
it's usually ok, I've been using the site for over 15 years with very few issuse
>>This isn't that difficult, guys. Stop reading more into it than necessary, eBay be damned.
Point is that, under UK consumer law at least, you sign to say a package has been received, not that it's in any given condition or free from damage.
Now obviously the buyer is an asshat for signing for anything when it was clearly fucked, but I know plenty of people who could and would be pressurised into signing for it. Woudn't even be surprised if the courier tried it on saying "you're just signing to say it's received, you'll need to fill out a claim form to get it sorted".
I've also had couriers turn up at my flat door (2nd floor) with their handheld computermabob asking me to sign for stuff that they haven't even got out of the van yet "wanted to make sure you were in before I lugged it up here" is the usual excuse). I'm always doubly suspicious when they try that!
I logged into my eBay and curiously there is no mention of what happens when a package is received damaged, only mention is damaged merchandise.
I'd contact eBay via Email then call eBay and get someone on the phone, if that is possible. Regardless, the buyer's beef would have been with the shipper, but he clearly neglected to properly note damage in shipping. To me, that is a dick move if he figured he could just shove it back on you due to vague or non-existent eBay policy for Damage in Transit. I suspect they have no policy because they know at that point it is out of their control.
Having been a shipping clerk myself, I can tell you by the looks of the packaging, it was insufficiently packed for transit. If you will rise up in righteous indignation at that conclusion, then revert back to the Buyer's failing to note Transit damage and come to a conclusion there.
Good luck with it.
I was a shipping clerk long time ago. Interesting trade.