your version is how eBay see it :(
I find it hard to believe someone would sign for that, or that the shipping company would even attempt to deliver it like that.
I'm going to wait and see what the shipping company has to say about it, if they will pay then \o/ yay
If they say "no" (which I suspect they will) then I will be trying to pass that along, the problem I have is that eBay are known to side with buyers in almost all disputes so I could be SOoL :(
There is another possibility, eBay do occasionally do a 'no fault' refund - where they cover the losses as it's blatantly not my fault, but they don't like to piss off buyers.
Usually I agree, but he signed for it in good condition. You as the seller don't know what it looked like when he signed for it. If the seller has to contact the shipping company then he has to guess as to what the buyer received.
Another thing is he gave you a good rating, how does he do that if the item is in that condition?
yes, the lathe is damaged, but also about 1/2 of it is completely missing!
I don't understand how, even if a box is severely damaged,
if huge heavy bits fall out why aren't they picked up?
Ken, it doesn't matter what you or I think, eBay makes the rules and eBay says I have to make this right or lose the money.
I know, I've been through it with them and you're right, we have no power as sellers. The buyer has all the power in this situation. But you can at least contact eBay and at least point these things out. I'd explain that the buyer gave you a good rating and signed for the delivery as "in good condition".
Jesus.
This is why I'm so nervous about selling on ebay. I always assume the buyer is going to screw me over or the item is going to arrive broken. Hassle, hassle, hassle.
I sold a bike for my brother a few years ago and the buyer was a complete cock. I ended up giving a partial refund because he hadn't looked at the high-res photos properly to notice the seat wasn't brand new.