I think the buyer is genuine, his feedback doesn't show any problems and he has sent me photographs of the damage and of the box
I am surprised that he signed for the box at all, it is in tatters with 2x huge holes in it
I suspect the shipping company will say "he signed it was in good condition, not our problem"
MY problem is that eBay make their own rules, where they are concerned, I am responsible for getting the goods to the buyer in good condition. They have already put a hold on the money he paid and have asked him to wait to see how I deal with the issue. As far as eBay are concerned, I have to deal with the carrier, I have to sort everything out and I have to make the buyer happy or they will step in and most likely give him back the money.
I did pay £1 extra for insurance up to £100 and the shipping company are looking into it - hopefully they'll play ball (I doubt it though)
~~~ Why would anyone sign for this ? ~~~
your version is how eBay see it :(
I find it hard to believe someone would sign for that, or that the shipping company would even attempt to deliver it like that.
I'm going to wait and see what the shipping company has to say about it, if they will pay then \o/ yay
If they say "no" (which I suspect they will) then I will be trying to pass that along, the problem I have is that eBay are known to side with buyers in almost all disputes so I could be SOoL :(
There is another possibility, eBay do occasionally do a 'no fault' refund - where they cover the losses as it's blatantly not my fault, but they don't like to piss off buyers.
Usually I agree, but he signed for it in good condition. You as the seller don't know what it looked like when he signed for it. If the seller has to contact the shipping company then he has to guess as to what the buyer received.
Another thing is he gave you a good rating, how does he do that if the item is in that condition?
yes, the lathe is damaged, but also about 1/2 of it is completely missing!
I don't understand how, even if a box is severely damaged,
if huge heavy bits fall out why aren't they picked up?
Ken, it doesn't matter what you or I think, eBay makes the rules and eBay says I have to make this right or lose the money.
I know, I've been through it with them and you're right, we have no power as sellers. The buyer has all the power in this situation. But you can at least contact eBay and at least point these things out. I'd explain that the buyer gave you a good rating and signed for the delivery as "in good condition".