Or maybe, in this case, one to say Merry Christmas to:
quote:
Hi William, We will check it and arrange to refund it to you. Should you have any question, please feel free to contact us. Best regards, Customer Service Department Dane
quote:
service@paypal.co.uk tingyan huang just sent you a partial refund of £17.66 GBP for your purchase. If you have any questions about this refund, please contact tingyan huang. This refund will appear on your credit card statement as credit from PAYPAL.
So I'll say 'careless' rather than anything else. And top marks for a prompt refund without even a request for the receipt.