I'm afraid I'm going to interrupt this odd tangent, bringing things back to the EuroVPS saga. :(
In summary, 12 days ago I asked them to turn off auto-renewal and refund it, they said auto-renewal was off, and 6 days ago the refund request needed to be checked with the accounts director.
Last night, with no further contact since, I got an automatic email saying a payment transaction was attempted - to take the amount for what would be next year's fee. (Fortunately, my stored card details had expired, so the payment failed.)
Since they're showing their incompetence again, I think another backup might be in order, in case they misinterpret the message saying "why wasn't auto renewal turned off, and why hasn't the accounts director refunded the credit yet, stop arsing about and do it".
Also, can anyone suggest a reasonable way of putting that message?
EDITED: 20 Jul 2010 19:56 by BOUGHTONP