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 From:  Matt    25 Jun 2010 11:28 
 To:  99% of gargoyles look like (MR_BASTARD)      9 of 100 
37500.9 In reply to 37500.7 
I'm going to jinx us now by saying the reliability of the EuroVPS hosting hasn't been too bad recently. Reasonably nippy from here in the UK, and the server doesn't fall on it's arse as often, although that's probably to do with the watchdog service which checks periodically that MySQL and Apache are still running.

The big kick in the teeth, which I appreciate the rest of you don't get to deal with, is Plesk. It is a nightmare to deal with if you're more than slightly technically literate. I'm sure it's really helpful for managing a server if your knowledge is not on par, but while it tries to be helpful it also makes getting down and dirty and fine tuning things almost impossible what with it's tendency to overwrite (Apache) server configuration files with what it thinks is best, whenever it feels like it.

Linode gets some good press, and come highly recommended by a couple of friends. What interests me the most about Linode is the fact that you literally start with an empty VPS and can choose to install what you like on it and it's all your choice which software you install and how you configure it.

It's unlikely, but if we could get a refund from EuroVPS that would be brilliant, but I doubt they're likely to like that one.

doohicky
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 From:  koswix   25 Jun 2010 11:32 
 To:  Matt       10 of 100 
37500.10 In reply to 37500.9 

I'm up for moving if that's a better long-term/reliable option.

 

EuroVPS have been fine lately, but given the amount of problems we had early on it doesn't fill one with confidence. And if we can hack on some beehive hosting for others for a small fee (or maybe do it for free but cripple some of the features and put some adverts in) then that would be cool too, though not essential.

 

I can probably chuck in 20 or 30 quid at some point.


GIVE ME MEAT! :@ msg:37418.1
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 From:  99% of gargoyles look like (MR_BASTARD)   25 Jun 2010 12:38 
 To:  Matt       11 of 100 
37500.11 In reply to 37500.9 
quote: Matt
What interests me the most about Linode is the fact that you literally start with an empty VPS and can choose to install what you like on it and it's all your choice which software you install and how you configure it.

Ahhh, that might explain why I couldn't find any information on number of MySQL DBs supported on each account! :$

I'm tempted to look at the lowest account level as a replacement to my current host. I'd like to play with HTTP authentication in PHP, but they don't support that. I rather suspect, though, that it might be more trouble than it's worth. :/

bastard by name, bastard by nature
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 From:  Linn (INDYLS)   25 Jun 2010 13:31 
 To:  ALL 12 of 100 
37500.12 
I will chip in extra if it makes Matt happy : )
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 From:  milko   25 Jun 2010 15:20 
 To:  ALL 13 of 100 
37500.13 In reply to 37500.1 
Someone do something that entertainingly grabs my attention on Monday evening and make me remember to see what we've got in the Amazon referral bucket? I think I might struggle to know when I'm measuring from so also tell me when we last raided it if you can. I'll work it out otherwise though.

Apart from that, I'm game to try this Linode thing. I am seeing it as: we do this thing for fun. If Matt can have more fun by having a Linode server than he can a EuroVPS then let's do that. If that also means some other people can do stuff with it (maybe even us? what could we do?) then great. So I'm in favour of that idea, doesn't seem like it'll be much of a price jump when it's split between a bunch of us.

milko
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 From:  Wattsy (SLAYERPUNX)   25 Jun 2010 16:09 
 To:  Linn (INDYLS)      14 of 100 
37500.14 In reply to 37500.12 
Same here.

Web Shite Mail Me

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 From:  ANT_THOMAS   26 Jun 2010 19:45 
 To:  ALL 15 of 100 
37500.15 

What would be the situation with being able to offer hosting to Teh users if we move elsewhere?

 

I'm happy to put my bit in regardless but I pay about £30/year for my hosting (nethosted) and if whatever package we're looking at would cover a few users uses then I'd much rather give that £30 extra towards the server costs. Just a thought.

 

(That package is basically 250MB storage with 5GB bandwidth)
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 From:  Peter (BOUGHTONP)   8 Jul 2010 09:22 
 To:  Matt       16 of 100 
37500.16 In reply to 37500.9 
The EuroVPS renewal order has come through (yes, for 7th October).

So, have we confirmed that the plan is to not renew, and switch to Linode late September?

If so, I'll need to get them to cancel the renewal, and attempt to get the €125 credit returned.

But before that we'll want a complete backup, copied off server, in case they don't understand the "don't renew" part, and kill it immediately.

Are you able to get the backup done now?
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 From:  Matt    8 Jul 2010 11:38 
 To:  Peter (BOUGHTONP)      17 of 100 
37500.17 In reply to 37500.16 
Yep. All backed up and downloaded*. You may go tell them the "bad" news.

*Hooray for Remote Desktop to home.

doohicky
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 From:  ANT_THOMAS   8 Jul 2010 11:44 
 To:  ALL 18 of 100 
37500.18 
Any views on my suggestion of using the new server for Teh users hosting? (paid of course)
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 From:  Manthorp   8 Jul 2010 11:52 
 To:  ANT_THOMAS      19 of 100 
37500.19 In reply to 37500.18 

I've just signed up to Nethosted for a bunch of additional hosting, but I'd happily swap over as soon as is feasible. However, we ought to take care to avoid saddling any of the possie with a sort of accidental server support role.

 

Madmodbankerscum>> Incidentally, I'm happy to chuck a brick into the hosting coffers as soon as or sooner than required. What's the account details? Is it Paypal?

"We all have flaws, and mine is being wicked."
James Thurber, The Thirteen Clocks 1951

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 From:  ANT_THOMAS   8 Jul 2010 11:58 
 To:  Manthorp      20 of 100 
37500.20 In reply to 37500.19 
I agree with not saddling someone (Matt or Pete I assume) with a server support role but I can't remember the last time I contacted NetHosted. As long as I have CPanel access like I do now then I'll be a happy bunny. I just think it's an extra way to fund the server.
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 From:  Manthorp   8 Jul 2010 12:05 
 To:  ANT_THOMAS      21 of 100 
37500.21 In reply to 37500.20 
I agree completely. BP would be an even more curmudgeonly support than the average professional anyway. His only saving grace would be that he actually ran on the server.
"We all have flaws, and mine is being wicked."
James Thurber, The Thirteen Clocks 1951

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 From:  Peter (BOUGHTONP)   8 Jul 2010 16:06 
 To:  Matt       22 of 100 
37500.22 In reply to 37500.17 
Ok, though going to be this evening (11pm+) before I get time.

Will post here again when I've done it.
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 From:  Peter (BOUGHTONP)   9 Jul 2010 00:52 
 To:  ALL 23 of 100 
37500.23 
Ok, ticket created:

quote:
Hi,

The Order document for next year's subscription has just been created (EV27909S), but unfortunately we will be letting the subscription expire when we reach the end of the current hosting period (7th Oct 2010).

(Since the current EUR exchange rates are not in our favour, so we can get better value with a UK-based host.)

Could you please set the subscription to not renew and also make a payment for the current credit on the account (€150.44) to me?

Thank you,

Peter Boughton



Hopefully that's all clear and they'll give us the ~£125 back.

Will post again after any significant responses.
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 From:  Peter (BOUGHTONP)   9 Jul 2010 23:48 
 To:  Peter (BOUGHTONP)      24 of 100 
37500.24 In reply to 37500.23 
Quick update...

Auto renewal is off, and we're still here, so that's good. Hosting expires 7th Oct, so we've got 3 months (I've set myself a handful of reminders for nearer that time.)

EuroVPS are trying to weasel out of paying the credit note. When it's not so hot (so Sun/Mon), I'll write a reply telling them we won't accept excuses; they owe us money.
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 From:  99% of gargoyles look like (MR_BASTARD)   10 Jul 2010 08:49 
 To:  Peter (BOUGHTONP)      25 of 100 
37500.25 In reply to 37500.24 
Tell 'em we'll send the bumliffs 'round!

bastard by name, bastard by nature
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 From:  william   10 Jul 2010 13:55 
 To:  Peter (BOUGHTONP)      26 of 100 
37500.26 In reply to 37500.24 
Peter

When you say "EuroVPS are trying to weasel out of paying the credit note" what do you mean?

I assume they haven't replied "Dear Peter, your request duly noted and the account will not be renewed. If you could possibly see your way clear may we keep the money we owe you?"

Or have they?
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 From:  Peter (BOUGHTONP)   10 Jul 2010 14:57 
 To:  william      27 of 100 
37500.27 In reply to 37500.26 
Not quite...
quote:
Unfortunately we cannot refund the credit notes in HSPc accounts

...is all they've said on that - though they haven't closed the ticket, so currently more dragging feet than refusal to pay.

If the HSPc software doesn't let them, they can go talk to the finance dept and do a manual payment instead.
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 From:  Peter (BOUGHTONP)   12 Jul 2010 19:22 
 To:  ALL 28 of 100 
37500.28 
Ok, haven't responded yet, and wouldn't mind people checking what I'm planning to send:
quote:
Hi John,

Thank you for disabling the auto-renewal option.

Since you cannot refund via the HSPc accounts, please confirm that you can repay the €150.44 owed via a manual payment (e.g. bank transfer) and I will supply suitable details for this.

Thank you,

Peter Boughton


Which is in reply to this:
quote:
Dear Peter,

We have turned off the auto renewal option for your subscription 4736, tehforumnew.customer.attikh.net as per your request.

Unfortunately we cannot refund the credit notes in HSPc accounts.

Thank you

Best regards,
--
John Abraham



Is what I've written ok, or can anyone suggest a better response?
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