eBay Fees - Teh Forum

From:	JonCooper	16 Mar 2015 12:40
To:	fixrman	38 of 124

41424.38 In reply to 41424.35
I think the buyer is genuine, his feedback doesn't show any problems and he has sent me photographs of the damage and of the box I am surprised that he signed for the box at all, it is in tatters with 2x huge holes in it I suspect the shipping company will say "he signed it was in good condition, not our problem" MY problem is that eBay make their own rules, where they are concerned, I am responsible for getting the goods to the buyer in good condition. They have already put a hold on the money he paid and have asked him to wait to see how I deal with the issue. As far as eBay are concerned, I have to deal with the carrier, I have to sort everything out and I have to make the buyer happy or they will step in and most likely give him back the money. I did pay £1 extra for insurance up to £100 and the shipping company are looking into it - hopefully they'll play ball (I doubt it though) ~~~ Why would anyone sign for this ? ~~~ Jon
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From:	JonCooper	16 Mar 2015 12:41
To:	ANT_THOMAS	39 of 124

41424.39 In reply to 41424.37
your version is how eBay see it :( Jon

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From:	ANT_THOMAS	16 Mar 2015 12:42
To:	JonCooper	40 of 124

41424.40 In reply to 41424.38
I find it hard to believe someone would sign for that, or that the shipping company would even attempt to deliver it like that. ┌─────┐ │ │ │ ┌─┐ │ │ │ │ │ │ └─┘ │ │ │ │ ┌─┐ │ │ │ │ │ │ │ │ │ └─┘ └─┘

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From:	JonCooper	16 Mar 2015 12:51
To:	ANT_THOMAS	41 of 124

41424.41 In reply to 41424.40
I'm going to wait and see what the shipping company has to say about it, if they will pay then \o/ yay If they say "no" (which I suspect they will) then I will be trying to pass that along, the problem I have is that eBay are known to side with buyers in almost all disputes so I could be SOoL :( There is another possibility, eBay do occasionally do a 'no fault' refund - where they cover the losses as it's blatantly not my fault, but they don't like to piss off buyers. Jon

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From:	ANT_THOMAS	16 Mar 2015 12:54
To:	JonCooper	42 of 124

41424.42 In reply to 41424.41
Is the lathe damaged? ┌─────┐ │ │ │ ┌─┐ │ │ │ │ │ │ └─┘ │ │ │ │ ┌─┐ │ │ │ │ │ │ │ │ │ └─┘ └─┘

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From:	Ken (SHIELDSIT)	16 Mar 2015 12:54
To:	ANT_THOMAS	43 of 124

41424.43 In reply to 41424.37
Usually I agree, but he signed for it in good condition. You as the seller don't know what it looked like when he signed for it. If the seller has to contact the shipping company then he has to guess as to what the buyer received. ------------------------------------------------------------------------ If you don't like donut, then leave it alone. Nobody force you to eat it.

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From:	Ken (SHIELDSIT)	16 Mar 2015 12:55
To:	JonCooper	44 of 124

41424.44 In reply to 41424.38
Another thing is he gave you a good rating, how does he do that if the item is in that condition? ------------------------------------------------------------------------ If you don't like donut, then leave it alone. Nobody force you to eat it.

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From:	JonCooper	16 Mar 2015 13:15
To:	ANT_THOMAS	45 of 124

41424.45 In reply to 41424.42
yes, the lathe is damaged, but also about 1/2 of it is completely missing! I don't understand how, even if a box is severely damaged, if huge heavy bits fall out why aren't they picked up? Jon
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From:	JonCooper	16 Mar 2015 13:17
To:	Ken (SHIELDSIT)	46 of 124

41424.46 In reply to 41424.44
Ken, it doesn't matter what you or I think, eBay makes the rules and eBay says I have to make this right or lose the money. Jon

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From:	Ken (SHIELDSIT)	16 Mar 2015 13:25
To:	JonCooper	47 of 124

41424.47 In reply to 41424.46
I know, I've been through it with them and you're right, we have no power as sellers. The buyer has all the power in this situation. But you can at least contact eBay and at least point these things out. I'd explain that the buyer gave you a good rating and signed for the delivery as "in good condition". ------------------------------------------------------------------------ If you don't like donut, then leave it alone. Nobody force you to eat it.

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From:	ANT_THOMAS	16 Mar 2015 13:26
To:	JonCooper	48 of 124

41424.48 In reply to 41424.45
Jesus. This is why I'm so nervous about selling on ebay. I always assume the buyer is going to screw me over or the item is going to arrive broken. Hassle, hassle, hassle. I sold a bike for my brother a few years ago and the buyer was a complete cock. I ended up giving a partial refund because he hadn't looked at the high-res photos properly to notice the seat wasn't brand new. ┌─────┐ │ │ │ ┌─┐ │ │ │ │ │ │ └─┘ │ │ │ │ ┌─┐ │ │ │ │ │ │ │ │ │ └─┘ └─┘

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From:	JonCooper	16 Mar 2015 13:42
To:	Ken (SHIELDSIT)	49 of 124

41424.49 In reply to 41424.47
I will be arguing my side, and I will try hard to point out that the buyer has made this MUCH worse by accepting the package etc, etc So much is missing that it's unusable, I hope that will carry some weight with the shipping company. Jon
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From:	Ken (SHIELDSIT)	16 Mar 2015 13:43
To:	JonCooper	50 of 124

41424.50 In reply to 41424.49
Good luck! ------------------------------------------------------------------------ If you don't like donut, then leave it alone. Nobody force you to eat it.

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From:	koswix	16 Mar 2015 13:45
To:	ANT_THOMAS	51 of 124

41424.51 In reply to 41424.48
I lost my old eBay account with a stupidly high rating because of dickbag customers. Sold two things (one was a car, one was some car parts) and on both of them the winning bidder didn't pay and didn't make any kind of contact. They both had 100% positive feedback - but then if you actually read the feedback the comments are all negative. Turns out ebay stopped sellers leaving negative feedback for buyers - da fuck. So yeah, both buyers with a history of winning things and not paying for them. Both items had other (lower) bids, and if i'd realised the high bids were from assholes I'd have rejected them. Instead I was left with unsold items and a big bill from ebay for insertion fees. Lost my account because I refused to pay the insertion fees (and wrote to them telling them why) on the grounds that my items failed to sell only because of ebay's decision to prevent buyers getting negative feedback and then failing to properly police member accounts. ▪ ┌────┐ ┌────┐ │ │ │ │ ▪ │ └────┘ │ │ ──┐ ┌── │ ▪ ┌──────┤ ▪ ▪ │ ┌┘ │ │ ▪ ┌─┤ └──┐ │ │ ┌──┘ │ │ │ ││ ││ │ ┌─┐ │ │ └─┼┤ └┴─┴───┘ │ │ │ ─┘│ │ │ │ ┌──────┐ └┬──────────┘ │ │ │ │ │ │ │ │ └───┘ └───┘ If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.

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From:	koswix	16 Mar 2015 13:46
To:	JonCooper	52 of 124

41424.52 In reply to 41424.49

Did you engage the courier as a consumer or as a business?


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If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.

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From:	ANT_THOMAS	16 Mar 2015 13:47
To:	koswix	53 of 124

41424.53 In reply to 41424.51
quote: koswix They both had 100% positive feedback - but then if you actually read the feedback the comments are all negative. Turns out ebay stopped sellers leaving negative feedback for buyers - da fuck. I remember when they made this change, there was huge uproar about it but they still went ahead with it. Should be able to give Positive, Negative and Neutral to buyers and sellers. The seller has more at stake. ┌─────┐ │ │ │ ┌─┐ │ │ │ │ │ │ └─┘ │ │ │ │ ┌─┐ │ │ │ │ │ │ │ │ │ └─┘ └─┘

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From:	JonCooper	16 Mar 2015 13:52
To:	koswix	54 of 124

41424.54 In reply to 41424.52
consumer, private not business (it was my son's tool and he's lost interest) Jon

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From:	koswix	16 Mar 2015 14:05
To:	JonCooper	55 of 124

41424.55 In reply to 41424.54
OK, well you're protected by the various consumer laws then which is A Good Thing. Looking around google (mainly the complaints are about TNT), seems the likely outcome is that the courier will refuse to pay out, citing the signature as acceptance that the goods were OK. But if you push them, and put the claim in writing with the threat of small claims court etc. you should get it settled. The notion that a signature absolves them of responsibility is largely unenforceable (under consumer law) as their would be a myriad of requirements on them to make it reasonable (allowing reasonable time to inspect the goods, actually telling you what you're signing (doesn't mention that shit on the handhelds they all use now) etc.). ▪ ┌────┐ ┌────┐ │ │ │ │ ▪ │ └────┘ │ │ ──┐ ┌── │ ▪ ┌──────┤ ▪ ▪ │ ┌┘ │ │ ▪ ┌─┤ └──┐ │ │ ┌──┘ │ │ │ ││ ││ │ ┌─┐ │ │ └─┼┤ └┴─┴───┘ │ │ │ ─┘│ │ │ │ ┌──────┐ └┬──────────┘ │ │ │ │ │ │ │ │ └───┘ └───┘ If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.

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From:	ANT_THOMAS	16 Mar 2015 14:10
To:	koswix	56 of 124

41424.56 In reply to 41424.55
Plus plenty of other points too I imagine, like the person signing for it not being the person it's addressed to. I'm sure I've also seen from some couriers the POD you sign saying something like you can't sign for it as being not inspected. ┌─────┐ │ │ │ ┌─┐ │ │ │ │ │ │ └─┘ │ │ │ │ ┌─┐ │ │ │ │ │ │ │ │ │ └─┘ └─┘

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From:	JonCooper	16 Mar 2015 14:17
To:	koswix	57 of 124

41424.57 In reply to 41424.55
you make some good points, how happy would a delivery driver be to wait about while you unpacked everything and checked it all over? also, what Ant said, anyone can sign, even a neighbour, that's unlikely to be binding Jon

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