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 From:  Peter (BOUGHTONP)   20 Jul 2010 19:56 
 To:  ALL 45 of 100 
37500.45 

I'm afraid I'm going to interrupt this odd tangent, bringing things back to the EuroVPS saga. :(

 

In summary, 12 days ago I asked them to turn off auto-renewal and refund it, they said auto-renewal was off, and 6 days ago the refund request needed to be checked with the accounts director.

 

Last night, with no further contact since, I got an automatic email saying a payment transaction was attempted - to take the amount for what would be next year's fee. (Fortunately, my stored card details had expired, so the payment failed.)

 

Since they're showing their incompetence again, I think another backup might be in order, in case they misinterpret the message saying "why wasn't auto renewal turned off, and why hasn't the accounts director refunded the credit yet, stop arsing about and do it".

 

Also, can anyone suggest a reasonable way of putting that message?
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 From:  patch   20 Jul 2010 20:18 
 To:  Peter (BOUGHTONP)      46 of 100 
37500.46 In reply to 37500.45 

Dear whatever,

 

I recently requested that the "auto-renew" option on this account was switched off. Despite this, your system recently tried to auto-renew the account by attempting to take payment from my bank account.

 

Please ensure that this will not happen again. Also, please let me know what arrangements you have made to credit the outstanding balance on this hosting account back to my bank account.

 

Regards ectect
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 From:  Matt    20 Jul 2010 21:05 
 To:  Peter (BOUGHTONP)      47 of 100 
37500.47 In reply to 37500.45 
I think another backup might be in order


'tis done.

doohicky
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 From:  99% of gargoyles look like (MR_BASTARD)   20 Jul 2010 23:30 
 To:  patch      48 of 100 
37500.48 In reply to 37500.46 

Dear incompetents,

 

I recently requested that the "auto-renew" option on this account was switched off. Despite this, your incompetent system recently tried to auto-renew the account by attempting to take payment from my bank account.

 

Please ensure that, despite your incompetence, this will not happen again. Also, please advise as to the spastic arrangements you have made to credit the outstanding balance on this hosting account back to my bank account.

 

Fuck you and your parents, ectect

bastard by name, bastard by nature
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 From:  Peter (BOUGHTONP)   21 Jul 2010 10:33 
 To:  patch      49 of 100 
37500.49 In reply to 37500.46 
Is it worth pointing out they specifically confirmed that?

quote:
Dear whatever,

I recently requested that the "auto-renew" option on this account was switched off, and it was confirmed that this was done. Despite this, your system recently tried to auto-renew the account by attempting to take payment from my card.

Please ensure that this will not happen again. Also, please let me know what arrangements you have made to credit the outstanding balance on this hosting account back to my bank account.

Regards ectect


Thanks Matt. :)
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 From:  patch   21 Jul 2010 10:39 
 To:  Peter (BOUGHTONP)      50 of 100 
37500.50 In reply to 37500.49 
It can't hurt.
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 From:  Manthorp   21 Jul 2010 10:53 
 To:  ALL 51 of 100 
37500.51 
Have we got a forum paypal or other account set up? I want to donate my brick.
"We all have flaws, and mine is being wicked."
James Thurber, The Thirteen Clocks 1951

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 From:  99% of gargoyles look like (MR_BASTARD)   21 Jul 2010 12:18 
 To:  Manthorp      52 of 100 
37500.52 In reply to 37500.51 
I misread that at first. You want to donate your /b/rick. For a moment there I thought you were planning to make the ultimate sacrifice.

bastard by name, bastard by nature
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 From:  Manthorp   21 Jul 2010 13:20 
 To:  99% of gargoyles look like (MR_BASTARD)      53 of 100 
37500.53 In reply to 37500.52 
I /loan/ that on a regular basis, but regard that as public spirited enough. On my death I might donate it to the Natural History Museum to be stuffed & mounted for posterity. John.
"We all have flaws, and mine is being wicked."
James Thurber, The Thirteen Clocks 1951

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 From:  Wattsy (SLAYERPUNX)   21 Jul 2010 13:23 
 To:  Manthorp      54 of 100 
37500.54 In reply to 37500.53 
John's going to mount what for posterity?

Web Shite Mail Me

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 From:  Manthorp   21 Jul 2010 13:27 
 To:  Wattsy (SLAYERPUNX)      55 of 100 
37500.55 In reply to 37500.54 
Me.
"We all have flaws, and mine is being wicked."
James Thurber, The Thirteen Clocks 1951

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 From:  johngti_mk-ii   21 Jul 2010 14:21 
 To:  Manthorp      56 of 100 
37500.56 In reply to 37500.55 
Oh yes.

Add THE VETOES to your myspace friends!!! Pretty please :D
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 From:  99% of gargoyles look like (MR_BASTARD)   21 Jul 2010 14:25 
 To:  Manthorp      57 of 100 
37500.57 In reply to 37500.53 
What a generous gift! It would make an awesome exhibit...but not one for the under-18s or faint of heart, methinks.

bastard by name, bastard by nature
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 From:  Mikee   21 Jul 2010 20:52 
 To:  ALL 58 of 100 
37500.58 
I wish to be shamed into payment.
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 From:  Peter (BOUGHTONP)   26 Jul 2010 13:25 
 To:  ALL 59 of 100 
37500.59 
Gah! I still haven't got around to sending in that last message. :(

Think I might reword it as this:
quote:
I am still waiting for the update from the accounts director. Please confirm what arrangements will be made to credit the outstanding balance back to my bank account.

Please also confirm that the auto-renewal has been turned off for Subscription XXXX, and that this will expire on 7th Oct 2010.
Despite my previous request for this, your system recently tried to take payment from my card to auto-renew the account (Transaction XXXXX).

...unless anyone thinks that is rubbish? (improvements/suggestions welcome)


Regarding donations: Everyone relax and sit down. Nothing is needed before September; plenty of chance to shame people at the Meat.
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 From:  Peter (BOUGHTONP)   29 Jul 2010 18:51 
 To:  Peter (BOUGHTONP)      60 of 100 
37500.60 In reply to 37500.59 
Ok, have just sent that message in.

*crosses arms, fingers, legs, and toes*
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 From:  Dave!!   29 Jul 2010 20:00 
 To:  Manthorp      61 of 100 
37500.61 In reply to 37500.51 
Last time, I believed we just transferred the money directly to BP. The problem with Paypal is that it takes a cut of the money. Fair enough for donations from other Beehive users, but if we can avoid that when handing hosting cash to BP (or whoever), so much the better.
---
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 From:  Matt    29 Jul 2010 20:26 
 To:  Dave!!      62 of 100 
37500.62 In reply to 37500.61 
PayPal only take a cut if you're getting paid, i.e. providing a service or selling something using PayPal as a checkout.

If you're sending or receiving money you'll get charged for using a debit or credit card to send the money, but it's free if you link a bank account to your PayPal account and transfer funds between the two.

doohicky
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 From:  Peter (BOUGHTONP)   10 Sep 2010 21:45 
 To:  ALL 63 of 100 
37500.63 
Ok, so I've received my reminder that in four weeks time we need to be on another host.

Linode was the favourite before - we still happy to go with them?


I've also been reminded by this that EuroVPS still haven't paid back the credit they owe.


The last update from them was in response to asking why they still tried to take money after instruction not to auto-renew:
quote: euroVPS/Douglas @ 29th July
>>Please also confirm that the auto-renewal has been turned off for Subscription XXXX, and that this will expire on 7th Oct 2010.
Despite my previous request for this, your system recently tried to take payment from my card to auto-renew this subscription (Transaction XXXXX).

We have disabled all auto-renewal for your account.

Kindly hold on until our accounts director updates you.


The accounts director has not updated me, and they still owe the €150.44 credit.

Anyone want to suggest a suitable message to poke them with?
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 From:  koswix   10 Sep 2010 22:02 
 To:  Peter (BOUGHTONP)      64 of 100 
37500.64 In reply to 37500.63 

"Oi, grey suited accounting boy! Giz our cash back, ya cunt."

 

Should do it.


GIVE ME MEAT! :@ msg:37418.1
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