Ok, haven't responded yet, and wouldn't mind people checking what I'm planning to send:
quote: Hi John,
Thank you for disabling the auto-renewal option.
Since you cannot refund via the HSPc accounts, please confirm that you can repay the €150.44 owed via a manual payment (e.g. bank transfer) and I will supply suitable details for this.
Thank you,
Peter Boughton
Which is in reply to this:
quote: Dear Peter,
We have turned off the auto renewal option for your subscription 4736, tehforumnew.customer.attikh.net as per your request.
Unfortunately we cannot refund the credit notes in HSPc accounts.
Thank you
Best regards,
--
John Abraham
Is what I've written ok, or can anyone suggest a better response? |