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 From:  Peter (BOUGHTONP)   
 To:  Matt     
34582.174 In reply to 34582.172 
Well, initial response is nice and prompt:
quote:
Dear Peter,

We are working on your issue and would update you our findings soon.

Regards,
--
Sam M.
Team Leader
Plesk Linux/Unix Support
EuroVPS, Inc.
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 From:  Matt  
 To:  ALL
34582.175 

Oh, can you see what they can do about upgrading us / moving to a new server as well?

 

Upgrading Apache, MySQL and PHP at least would be nice, but a whole new server that someone actually supports would be better. Something less archaic than Redhat 3AS, which not even Redhat support anymore it seems.

doohicky

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 From:  DeannaG (CYBATRON)  
 To:  Matt     
34582.176 In reply to 34582.175 

Matt, monthly, our sites average a couple thousand live body visitors, non bots or crawlers, the adsense haven't netted anything yet. We don't put them in the member areas, like forums, member pages, etc., just on main site pages. We get more from member donations.

 

We've been looking into some affiliate programs to use instead. Mostly credit cards, web hosting companies, financial institutions, insurance, damaged credit lending, gambling sites, and a few pay sites. These seem to be among the better payers.

 

We've also been checking the local area for businesses that might be interested in being sponsors, possibly for a banner in the rotations we run on the main sites.

 

If you like, I can send you a copy of the rotater. It's easy to set up and manage, and runs on php pages. If you want to use it on a html page, then you have to iframe it. Let me know if you want the rotater.

 

Also, we're sending you a little thank you for all the help you've been giving us at hof. You've been a true sweety. Thank you.
DP

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 From:  DeannaG (CYBATRON)  
 To:  Peter (BOUGHTONP)      
34582.177 In reply to 34582.176 

We're kicking some money Matt's way this week, but if you send me the paypal information, CFN can send something in next week to help out.

 

It'll also give me some time to check with the other owners and staff members and see if they can kick anything in too.

 

I know I get a payment this week, so I can kick in at least 25 American. I don't know what that translates to at your end, never did understand that stuff, but it might get you a little closer. If the other owners and staff kick in, Beehive will get more.

 

How does that sound to you?

 

DP

Cybatrons Free Network: Where Free isn't a dirty word!
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 From:  ANT_THOMAS  
 To:  DeannaG (CYBATRON)     
34582.178 In reply to 34582.177 

Fantabulous!

 

You guys do a lot of kicking, hope you don't get sore feet!


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 From:  Peter (BOUGHTONP)   
 To:  DeannaG (CYBATRON)     
34582.179 In reply to 34582.177 
What Ant said. :)


I've just sent you the relevant PM.
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 From:  Peter (BOUGHTONP)   
 To:  Matt     
34582.180 In reply to 34582.175 
Regarding the RHEL3/5 stuff, they've replied with this:

quote:
Yes we could do that .

You can switch to one of the plans available on
http://eurovps.com/vps_hosting/unix_plesk_vps_servers.asp .

We would migrate your data and preserve your Ip's if you maintain the annual subscription. The Centos 5 version ma be chosen for your needs.

Kindly let us know your thoughts about the same.


(As you probably know, Centos is almost identical to RHEL, just with the trademarked stuff stripped out.)


On a side matter, I looked at the original post (to compare prices) and the currencies have all gone funny.
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 From:  Matt  
 To:  Peter (BOUGHTONP)      
34582.181 In reply to 34582.180 
Are they saying there's no extra charge to upgrade?

If that's the case do it!

doohicky

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 From:  Peter (BOUGHTONP)   
 To:  Matt     
34582.182 In reply to 34582.181 
That seems to be what they're saying... although not sure if he's asking which plan or not.
I'm guessing they wouldn't give us the CT 8800P for free.
Currently we're on a 512MB plan with 10GB disk, which matches closest to CT 2800P, however price-wise we're equiv to ~€50 a month, which is nearest to the CT 4800P.


Do you have suitable backups of everything, in case of standard upgrade disaster situation?
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 From:  Matt  
 To:  Peter (BOUGHTONP)      
34582.183 In reply to 34582.182 
If they're happy to give us the CT 4800P for no extra charge that would be good. We'd actually gain a little bit more RAM. Best to get them to clarify their position I guess.

Backup wise, I have a week old one, but it would probably make sense to ask them when they can do it (if not immediatly) and I can do a backup and shut down the forum just prior to them doing the move so that nothing goes astray.

doohicky

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 From:  DeannaG (CYBATRON)  
 To:  ANT_THOMAS     
34582.184 In reply to 34582.178 
Aerobics. Gotta love'em. :)

DP
Cybatrons Free Network: Where Free isn't a dirty word!
Hangin Out Forums: Free Beehive forum hosting, chat rooms, & more!
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 From:  DeannaG (CYBATRON)  
 To:  Peter (BOUGHTONP)      
34582.185 In reply to 34582.179 
Thanks. I'll see it gets put to good use. :)

DP
Cybatrons Free Network: Where Free isn't a dirty word!
Hangin Out Forums: Free Beehive forum hosting, chat rooms, & more!
Netutopia Forums: Free Beehive forums & chat rooms!
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 From:  Peter (BOUGHTONP)   
 To:  Matt     
34582.186 In reply to 34582.183 
Gah, I'm not sure how to take their answer again... :/

quote: me
Thanks Sam.

Just to clarify: we would be moved across to the equivalent Centos 5 plan (the CT 4800P ?), and everything would be migrated so no need to re-configure or anything else?

Can you give a rough estimate on how long this would take, and when it could be done?
(this would allow us to give advance warning to users, "site will be down for approx X hours/minutes at X time")


quote: william@eurovps
We are verifying your query and will update you our findings soon.

quote: sam@eurovps
The maximum downtime involved is 5 hours and we would complete the process for you as in plesk of the old server.
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 From:  Matt  
 To:  Peter (BOUGHTONP)      
34582.187 In reply to 34582.186 
I think he has Plesk on the mind :)

Have they said whether or not it will actually cost us anything more? Might need to get straight to the point and ask them, making a point to specify the Centos 5 (4800P) plan.

doohicky

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 From:  Peter (BOUGHTONP)   
 To:  Matt     
34582.188 In reply to 34582.187 
Nope, those are the only two responses.


Have just sent:
quote:
Thanks. Just to confirm, we will continue to pay the same annual rate subscription, and will be switched across to the Centos5 CT 4800P plan?


So will see what the reply is.
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 From:  Matt  
 To:  Peter (BOUGHTONP)      
34582.189 In reply to 34582.188 
There is very obviously a bit of a language barrier here, and I'm wondering if there are some crossed wires somewhere and they expect us to commit to yet another year on top of what we've already given them?

If you haven't already, maybe get straight to the point and ask them if we actually have to pay any more to upgrade. Something like:

"Will it cost us anything to upgrade to Centos 5 4800P?"

If they say No, then we're good :)

doohicky

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 From:  Peter (BOUGHTONP)   
 To:  Matt     
34582.190 In reply to 34582.189 
Yeah, that would have been a better way of putting it.

Don't tend to have significant language problems with the Eindhoven office at work, although not sure if EuroVPS are Netherlands or Greece. *shrug*


Anyway, just received:
quote: libin@eurovps
We will get back to you with the requested support query after consulting with our Billing Department. Kindly hold on.


So we'll see what reply comes from that.
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 From:  Peter (BOUGHTONP)   
 To:  Matt     
34582.191 In reply to 34582.189 
O_o

I've just received a handful of emails notifying me that "You have ordered a Domain/Virtuozzo Virtuozzo Container CT8209." and stuff.

Haven't received any reply since the last reply from Libin.

Hmmm, in the billing section it has "-€699.22 (You owe money to the provider)", with an invoice dated today and the following break-down:

quote:
Linux CT4800P CentOS-5 (managed/el5/psa) hosting plan setup fee €0.00
Linux CT4800P CentOS-5 (managed/el5/psa) hosting plan subscription fee €839.40
Promotion Advanced Discount Schedule/Managed CT for Linux CT4800P CentOS-5 (managed/el5/psa) hosting plan subscription fee 30.00% 1 year(s) -€251.82
+ EU VAT 19.00 % €111.64
Total €699.22


Getting more than a little bit paranoid now. :/


Argh!


Just had this comment added to the ticket...

quote: william@eurovps
Dear Peter,

We have created the invoice for the new Centos5 CT 4800P VPS and please complete the payment.

Once the migration completed to your new server we would terminate your old one and add the remaining amount as credit note for your new subscription.

Regards
---
William U.


:|


Um, so... I'm going to post this now, and hopefully someone can suggest the best way to reply, using clear words that can't be mis-understood.


It looks like the plan page excluded VAT, and now that it's added on the CT4800P is an extra €93 a year than what we're currently paying
Do we actually want the CT2800P, which is €106 less than we currently pay, but still as powerful a server?
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 From:  Matt  
 To:  Peter (BOUGHTONP)      
34582.192 In reply to 34582.191 
... ARGH?

Does that mean we've got to find 3 months (That's what we've used since renewing) @ €152 ((€606.29 / 12) * 3) + €93 difference?

Because that's like another £190, but it means we'll renew in September next year, rather than June. However it means we'll be paying almost €700 next year, which is currently £541, but could be much more if the pound continues to loose against the Euro.

If we go for the 2800P we'll be loosing 400MHz off the CPU speed, but keep the RAM. I have no idea how much disk space we have or have used (including the OS install).

doohicky

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 From:  ANT_THOMAS  
 To:  ALL
34582.193 

So are we on the new server now?

 

Has it cost us more :(( or less :D ?


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