UPS is notorious for pulling that stunt here.

Or maybe, in this case, one to say Merry Christmas to:



So I'll say 'careless' rather than anything else. And top marks for a prompt refund without even a request for the receipt.

 

Awesome.

To err is human, to forgive divine.

Err?

Nothing human about that picture. Move along.

Actually I'm having a hard time (NJ) working out whether that's a man or woman. Or a manatee.

Right third time. You got there in the end! (proud)

I wouldn't be surprised if that place and/or a lot of other places did that kind of thing regularly and just instantly offered refunds to anyone who questions it. There must be plenty of people who'd just accept the charge, graciously or not, and move on, and it probably results in a net gain for the company.

I don't think the company benefits from import duty

Exactly. I suspect that £17.66 may not have completely wiped their margin on the battery, but I can't imagine it helped.

I suspect that it's thought of as acceptable in cases where they can't supply from stock - especially as a proportion of people probably don't try to claim the money back - even that much.

Annoying though, especially the embarrassment of going round all my workmates trying to scrabble the right change together.

Poor experience of laptopbattery4u.
(no)
Bought a generic battery for my Toshiba Satellite Pro.
After 9 months it was only lasting 1 hour or less between charges.
After 11 months it was down to a few minutes 
Due to manic work life didn't remeber to contact them until 3 days after warranty expired.
They refused to replace the battery.
Contractually they are in the right, but morally they are in the wrong. 

Very poor customer service ... laptopbattery NOT 4U!

For the battery to give 2 minutes use from 100% charge to 6% charge, 3 days after warranty expires, it must have been dying for some time.

My opinion is AVOID laptopbattery4u

and get OEM battery from reputable source, such as laptop manufacturer - might cost twice as much or more, but it'll last 2-3 years easily (like our work laptops do - our IT guys always use OEM).

Reverse SPAM?

Probably a rival trying to discredit the competition. Not sure I feel particularly swung to one side or the other (YJ). I'm a fence sitter until either of them can convince me otherwise. :C

No not reverse spam, nor a competitor.
 I am an engineer in the construction industry - well, actually now a business development manager.  The laptop I refer to is for home use, and the company I work for are one of the leaders in control systems for smoke control.  We use rechargeable batteries by the thousand, all be it of the size and type used in motobikes and cars - sealed lead acid that we buy in and build into our control panels.  These last for 5 years by the way and cost a fraction of a laptop battery and are pretty low tech compared to laptop batteries I guess.
Prior to this I was an automotive engineer.
Sorry to disappoint you.
 No I posted because I am furious, and like many engineers can be a bit obsessive, and this one really got my goat!

I was going to stick up for you because I didn't see anything other than you recommending OEM parts.

And welcome, one of these fine chaps will be around to offer you tea shortly.

thank you :-)

yay, genuine new person, we haven't had one of those for a while :D

:-)
Nick
(or as my better half calls me, Victor!)

hi and welcome, how did you find us ? (it's not often we see new members)