Don't forget to add 10% if they choose not to pay by direct debit (giggle)

Ohh I definitely need to add that.

I ended up with two routers in the end as well as I also had two activation dates, perhaps I had yours ;)

Ha, they managed to send the router out. It's been sat waiting for the @ to go green :(

 

The initial issue was that BT Openreach didn't do their job. I would've been fine with Sky if they were honest and explained it all and booked another appointment straight away for the following days, but instead they lied and bullshitted their way through 3 days of calls, forum messages and tweets until I got it sorted.

If you want to use a third part router use this to generate your username and password

 

https://www.cm9.net/skypass/

 

The sky router is OK but I do much prefer my own router.

Nice.

 

I saw you could get it from taking a backup of the settings and opening the file in a text editor.

 

As long as it can port forward I'm not too bothered, don't actually have my own router to use anyway.

 

I'll be using my own access point since the Sky router only does Wireless N at ~150mbps whereas my AP does it at 300mbps.

Don't bet on it. Sky will blurt out the usual "calls are recorded for training and quality control" bullshit, but that's just another one of their lies. The minute you ask them to listen to a call to see that you were lied to they'll say "well actually, only some calls are recorded. And yours wasn't. Sorry"

The manager call definitely was. Well, it should've been since he stated it was being recorded himself and it wasn't the recorded message saying "calls may be recorded".

I'm impressed you actually got a manager call, no matter how late. But yeah, i grudgingly admit that not even sky would try to hide the recording of a manager call.

It may have been that I was kicking up a fuss using whatever route possible. Calls, Twitter, Forum, Email. Though I'd wouldn't be too surprised if they hadn't linked it all together as being the same customer each time. When the call centre said the next activation date they could offer was in October I just refused and demanded to speak to a manager, it seemed to work.

 

I find complaining on Twitter works quite well these days. It's public, and if it was to be picked up by someone with a reasonable following on Twitter it ends up being a bit of a PR nightmare.

We've used plusnet for Internet since we got broadband here, 8 years ago, and have had no problems with them.

Perhaps they got good in the ~2+yrs between us dropping them and you joining.

I'm in shock. BT Openreach appointment booked for 8-1 and the engineer turned up at 8:15. He's off fiddling with the cabinet apparently.

I've found that when an engineer is actually booked and they turn up, they're quite good and seem pretty clued up.

He was. I asked him when my cabinet was getting fibre and whilst he didn't know when and he said he was surprised it wasn't already since local ones are live.

Poor speed at the moment. Currently syncing at 4092kbps. I was expecting at least 7000kbps, hopefully it increases over the coming week.

 

Definitely a step down from the 17000kbps I was getting back at my parents :((

 

Hopefully they get fibre in my cabinet soon.

Line estimates for my attenuation are about 9000kbps.

 

Anyway, I'll be quiet now.