Depends on the type of model you buy I guess.
I bought a DIY kit that I built myself, with the knowledge that I could improve it with some minor mods.
Out of the box, after I'd built it, it printed fine. The mods just improved things.
If I was buying an expensive model, that was already built or required little construction then yeah, I'd be annoyed if it required some mods or new parts to run smoothly.
If you're buying a 3D printer you likely enjoy the whole world of the making and tinkering. The mods are often part of the fun.
Perhaps he should have gone for a kit in the first place. I'm getting a bit disillusioned with products that don't work properly without modding or fixing, even though they're supposed to. I mean, I understand the attraction (and frustration) of DIY. I've written enough programs and built enough computers over the years. For instance, if somebody markets a £400 3D printer, I wouldn't expect it to be remotely as fragile as his is turning out to be. I'd also expect it to work reliably once set up.
I have similar misgivings about the Topaz Video enhancement thing I've been playing with lately. I can't get over the feeling that it's really an alpha release. Once or twice I've had spectacular results. Nine times out of ten I could probably have achieved superior results with the various open source stuff that's been about for ages. Me with my fiddling/modding head on says that it's fine; I don't mind spending a day or eight trying over and over. My sensible head says "why am I not getting what's promised on the box?"
Anyway, right now I am doing my impression of Cat from Red Dwarf as I try to set up a VOIP connection on my shiny new Zen internet. Mainly it involves going "What's that?" to every instruction and explanation.
Agree, if I'd paid £400 I'd want it to work nicely with just some calibration.
Think mine was around £150-200 5 years ago
Finally got round to setting up the Creality Ender 5 Pro today, influenced by my desire to print replica bullets for my recently acquired Johnny Seven OMA toy gun. It's a slick machine, quieter than my previous Flashforge Pro, and higher res.