Weird user forum, by the way. Looks to be custom made, although it's fairly normal at first glance. You don't join the forum*, you gain membership by using it. Sounds reasonable but since there are no obvious instructions it's really confusing. The categories for posting are muddled up in different places and although you aren't told when you start using the forum, you can't post to it straight away. It seems that, without exception, people waste their first hours trying to find what the fuck's going on. People turn up having spent £100s on the various products and feel as though they're being treated like shit.
I spent ages wondering what I was doing wrong because although, for some reason, I could post in a section on photographic filters (where I had nothing to say and no particular interest) the
new post button for Video enhancement was (is) greyed out.
I found a bundle of posts in a general section which basically asked WTF? Somebody said they'd finally realised that they had to post stuff where they could, to be allowed to post where they actually wanted to. I (was able to) comment on this that it seemed a bizarre idea, to have to comment on stuff I had no interest in or knowledge about. This was pounced on by a "moderator" with a patronizing reply:
Quote:
That is what spam control is all about. Typically spammers go away if they can’t post immediately. It may be inconvenient for you but works for the site. Just raise a post in say Topaz Products and a moderator will catch it for you.
And there's the main issue. Very enthusiastic mods. At least one, apparently, has fun deleting and editing posts he doesn't like. I've been using online forums since they were known as bulletin boards and I've never seen one quite so badly thought through.
*they use the account set up when you get a download of a product
EDITED: 8 Mar 2021 10:23 by WILLIAMA