Weird user forum, by the way. Looks to be custom made, although it's fairly normal at first glance. You don't join the forum*, you gain membership by using it. Sounds reasonable but since there are no obvious instructions it's really confusing. The categories for posting are muddled up in different places and although you aren't told when you start using the forum, you can't post to it straight away. It seems that, without exception, people waste their first hours trying to find what the fuck's going on. People turn up having spent £100s on the various products and feel as though they're being treated like shit. 

I spent ages wondering what I was doing wrong because although, for some reason, I could post in a section on photographic filters (where I had nothing to say and no particular interest) the new post button for Video enhancement was (is) greyed out.

I found a bundle of posts in a general section which basically asked WTF? Somebody said they'd finally realised that they had to post stuff where they could, to be allowed to post where they actually wanted to. I (was able to) comment on this that it seemed a bizarre idea, to have to comment on stuff I had no interest in or knowledge about. This was pounced on by a "moderator" with a patronizing reply:
 

And there's the main issue. Very enthusiastic mods. At least one, apparently, has fun deleting and editing posts he doesn't like. I've been using online forums since they were known as bulletin boards and I've never seen one quite so badly thought through.

*they use the account set up when you get a download of a product

> It may be inconvenient for you but works for the site.

I think that sums up the ethos Apple/Google/etc have brought - so much software isn't about the users any more, it boils down to being another mechanism of control.

> Weird user forum, by the way. Looks to be custom made, although it's fairly normal at first glance.
> You don't join the forum*, you gain membership by using it. Sounds reasonable but since there are
> no obvious instructions it's really confusing. The categories for posting are muddled up in different
> places and although you aren't told when you start using the forum, you can't post to it straight away

That had me thinking "I bet they're using Discourse", and I was right.

Discourse is what you get when the imbeciles behind StackOverflow think they know what they're doing, instead of realising their success there was mostly due to being less shit than Experts Exchange, and in spite off all the dumb hurdles they added, not because of them.

You're 100% right. That's probably why there are lively active threads on "why the forum is so bad" (so long as the particular mod I mentioned allows them to continue) and so few on the software itself.



 

I suspect a lot of the activity is down to performative busywork by really bored, underemployed it hacks.

I suspect you're right. It's not exactly a bustling hub of enthusiasm anyway. It should be, considering that Topaz products have created quite a stir in photographic and video circles in the last year, but I think the forum software is really stifling discussion. Plus, any time things kick off, the arsehole mod steps in, declares the discussion "off topic" or "not relevant" and either edits posts or cancels the thread altogether.

The video categories, in particular, are dire. It's a product that is clearly designed for high-end NVIDIA GPUs. It will run (just) on a very high-end CPU but may take multiple times longer. Yet the discussion has far too many posts along the lines of "it takes 60 hours to do 10 minutes of vid on my Matrox Mystique, what's wrong?" and "will this work on my Atom-powered notepad?"