Sometimes the quickest way to get anything sorted is by talking to someone. Sometimes.

I used to hate talking on the phone to people, then I got a job in support. I don't mind talking to people if I know I can help them. I also don't mind talking to sales people as I've always got the upper hand in any conversation there as they're pitching something to me and it doesn't matter if I'm disinterested about their spiel. What I don't like are calls where I get put on the spot and can't take the time to think of a measured response and someone's needing something there and then and won't put the phone down 'til whatever it is has gone away.

And people who make snap decisions based on same, and when you have time to think about it you realise it's a crock of crap!

(nod)

I read elsewhere that the retention guys need to retain 75% of people who want to leave or they don't get paid - supposedly posted by someone who works for the company (but obviously could be bullshit)

Then instead of bitching online they should report their employer for breaching the minimum wage act.

Doesn't that depend on the terms of the contract (bearing in mind we're talking about the USofA, which doesn't have all this namby-pamby BS from Brussels)?

OMG! The rep is a complete douche bag!

(assuming it's the UK...) NMW is a statutory minimum and can't be over ruled by contract law. And it's nothing to do with the EU.

But Fuck knows what shitty laws they have in Murica in the name of freedom.

Freedom is all we need!

Too bad you ain't got none.  :-((  :-((  :-((

I know a guy with some!

That is bad. I wonder if everyone gets the same treatment and they just expect most people to give up, hang up the phone and carry on as before.

Most 99% of the time when calling to cancel a mobile contract over here they try for a bit to keep you with them. I did ring T-Mobile a couple of years ago and whoever I spoke to obviously couldn't be bothered and just cancelled it without any questions. Sian was on the phone for a little while to Orange this year, they kept offering different phones, contracts, etc. even though she kept saying they don't do the phone she wanted (16GB Moto G)

it didn't sound UK based