Stop your whinging, thy sent you a smiley face in their response, what more do you want?
To be fair, I've been with Virgin for nearly 6 years at two addresses and apart from some confusion over our moving date they've been great. The last three times I've had to ring them I've had a tivo box, a new router and a reduction in price. S'all subjective, o'course, if I hadn't have spoken to them they'd have continued to happily take my monthly subscription at a higher price and no give me shiny boxes.
How many points are you planning on having fitted?
EDITED: 16 Jun 2014 14:30 by GRAPHITONE