I'm impressed you actually got a manager call, no matter how late. But yeah, i grudgingly admit that not even sky would try to hide the recording of a manager call.

It may have been that I was kicking up a fuss using whatever route possible. Calls, Twitter, Forum, Email. Though I'd wouldn't be too surprised if they hadn't linked it all together as being the same customer each time. When the call centre said the next activation date they could offer was in October I just refused and demanded to speak to a manager, it seemed to work.

 

I find complaining on Twitter works quite well these days. It's public, and if it was to be picked up by someone with a reasonable following on Twitter it ends up being a bit of a PR nightmare.

We've used plusnet for Internet since we got broadband here, 8 years ago, and have had no problems with them.

Perhaps they got good in the ~2+yrs between us dropping them and you joining.

I'm in shock. BT Openreach appointment booked for 8-1 and the engineer turned up at 8:15. He's off fiddling with the cabinet apparently.

I've found that when an engineer is actually booked and they turn up, they're quite good and seem pretty clued up.

He was. I asked him when my cabinet was getting fibre and whilst he didn't know when and he said he was surprised it wasn't already since local ones are live.

Poor speed at the moment. Currently syncing at 4092kbps. I was expecting at least 7000kbps, hopefully it increases over the coming week.

 

Definitely a step down from the 17000kbps I was getting back at my parents :((

 

Hopefully they get fibre in my cabinet soon.

Line estimates for my attenuation are about 9000kbps.

 

Anyway, I'll be quiet now.