Do I remember something about the line taking a few days to try out new speeds and that before you get the final connection speed?

 

I really hope so, because if this is the top speed I'm going to get I might as well stick to 3G :|

Yeah, they ... do stuff for a few days.

3.3 Mbps. Oh how the mighty have fallen :((

What does this say?

 

I've found it to be fairly accurate

 

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25795

Had to check by postocode because it's a Sky line, but it says this:

 

Between 10.0Mb and 19.5Mb
(Estimated speed: 17.0Mb)

 

The exchange is only 2 streets away.

I get about 17 so if your exchange is that close it definitely has to go up!

I hope so. This is painfully slow :(

Tried plugging into your master socket?

It is in the master socket (only socket i have)

I think he was telling you to shove it up your arse.

I'll try that right after I padlock the gates.

 

{{{{Herman}}}}}

:D

Follow the cable around the house. Are there any suspicious looking BT boxes or anything else? Is it stable at 3Mbps, or does it disconnect frequently? Modem stats?

Nope, they're just a cable that comes in the back bedroom, round the walls, through the hall, into the living room and terminates in the master socket. That's it.

Router status is thus:

ADSL Link Downstream Upstream
Connection Speed 6142 kbps 798 kbps
Line Attenuation 19.5 dB 12.2 dB
Noise Margin 16.6 dB 18.2 dB

Which is a about double what it was.

I emailed Sky on Saturday and got this response:



Not had another response yet, but I'm sure I'll hear soon....

Don't cry..



You should be getting around 18-20 mbit.

Speedtest.net results are like 1.9 Mbit, although that could just be peak time... :|

Should definitely be syncing over 15 mbit.

That's better :)

According to broadbandspeedchecker.co.uk, Sky's average sync rate is a paltry 3Mbit.

Unless Kos ever got 15Mbit on ADSL with another provider, he's unlikely to ever get that with Sky. It is after all still done over BT's copper, even if it's LLU.

Kos: Can you get your line stats from the router? Would need sync speed, attenuation and SNR if available and plumb them into Kitz ADSL speed calculator

I posted it up there, but plugging the figure into that site gives me:

 

ADSL2+ LLU: 20608 kbps
Line length: 1.4 km

 

Don't know if Sky's average is any use to go by, Tracy is on Sky and she gets about 16-17Mbps. Surely the average is based more on where the 'average' customer lives etc. than anything else?

 

Anyway, if they can't get it over 7.something Mbps I can cancel the account with no charge. Woop!

Does Tracy live in the same area as yourself? ADSL can be a fickle beast, even my neighbour (semi-detached property) only gets 6Mbit with Orange and I used to get 8~9Mbit with O2 and the telegraph poll feeding the cable to my house is right outside, this side of the road and equal distance between the two houses.

If it doesn't improve, moving away from Sky might help, but it also might not and you might be stuck with whatever you've got now. Not saying you will, just don't go expecting miracles.

Would certainly be worth doing what Serg said and trying to find where the cable goes. Regardless of where your BT master socket is, you may still have some other kind of terminal box somewhere (even outside) that is causing problems, although you're in a flat aren't you(?), so that might be a problem.