There is very obviously a bit of a language barrier here, and I'm wondering if there are some crossed wires somewhere and they expect us to commit to yet another year on top of what we've already given them?

If you haven't already, maybe get straight to the point and ask them if we actually have to pay any more to upgrade. Something like:

"Will it cost us anything to upgrade to Centos 5 4800P?"

If they say No, then we're good :)

Yeah, that would have been a better way of putting it.

Don't tend to have significant language problems with the Eindhoven office at work, although not sure if EuroVPS are Netherlands or Greece. *shrug*


Anyway, just received:


So we'll see what reply comes from that.

O_o

I've just received a handful of emails notifying me that "You have ordered a Domain/Virtuozzo Virtuozzo Container CT8209." and stuff.

Haven't received any reply since the last reply from Libin.

Hmmm, in the billing section it has "-€699.22 (You owe money to the provider)", with an invoice dated today and the following break-down:



Getting more than a little bit paranoid now. :/


Argh!


Just had this comment added to the ticket...



:|


Um, so... I'm going to post this now, and hopefully someone can suggest the best way to reply, using clear words that can't be mis-understood.


It looks like the plan page excluded VAT, and now that it's added on the CT4800P is an extra €93 a year than what we're currently paying
Do we actually want the CT2800P, which is €106 less than we currently pay, but still as powerful a server?

... ARGH?

Does that mean we've got to find 3 months (That's what we've used since renewing) @ €152 ((€606.29 / 12) * 3) + €93 difference?

Because that's like another £190, but it means we'll renew in September next year, rather than June. However it means we'll be paying almost €700 next year, which is currently £541, but could be much more if the pound continues to loose against the Euro.

If we go for the 2800P we'll be loosing 400MHz off the CPU speed, but keep the RAM. I have no idea how much disk space we have or have used (including the OS install).

So are we on the new server now?

 

Has it cost us more :(( or less :D ?

This is the new server, hence the redirect to the IP Address. Once the DNS is updated you will be able to reach here via the usual means.

This should be costing us less each year now, for a very similar spec machine. It's all very much in it's vanilla set up at the moment though so things might go a little pear shaped depending on how MySQL behaves.

Yep, this is the new IP, so looks like Matt has put a temporary redirect until I can switch the DNS over.

It will cost us less, but I've had to pay up-front - I think the remaining value of the previous subscription will be added as a credit rather than refunded though - I'll confirm that once things are all settled...

I've updated DNS to point to this IP now.

Also, increased MX priority to 25 (and yes, mail.tehforum.co.uk is pointing at the IP).


So, once propagation is complete then we'll be good?
(from a forum perspective)


After we're sure DNS is sorted (48 hours max?) then, I'll let EuroVPS know that we've done the migration, and they should kill the old server and process the credit/refund stuff.

Domain has already switched here at work, but yeah I'd say leave it until Friday. Almost everyone should have updated by then I would hope.

Well done guys!
Looks like you have both done a stella job but if you want help or some extra cash for stuff just shout. (obviously not 100's of pounds or anything, I ain't rich like Kos is!)

What Wattsy said, apart from the bit about me being rich.

DNS is fine here. BeThere.

No problem. After the initial confusion it appears things have gone relatively smoothly. :)

Money-wise, we'll see what happens once the other VPS is shutdown.
Had to pay €349 to get this new VPS setup, so best case scenario would be an appropriate refund, but one of their earlier messages implied a credit on the account instead, so we'd effectively be paying for some/all of next year's costs as well.

Eitherway, once I know the situation I will post to this thread.

Ok, forgot to do it yesterday, so just about to ask EuroVPS to shutdown the old server now.
(This should have no effect on here, unless something goes wrong.)

Someone needs to give them a proper English translator... :S

Haha, "Kindly hold on". I'm going to start using that phrase to my customers in emails. Awesome.

Heh. It was more the "...once they intimate us..." bit I was referring to.

 

I never get intimated by Billing, or any other department, where I work.

I read (even without faulty Bebelfish)

"We have forwarded your request to the Bling department."

Which I liked. Every ISP should have one.

Ok, so we've received a credit note for €500 on the account, for the unused portion of the previous subscription.

In an attempt to summarise things:

Date	Action	EUR	GBP
29 Jun 2008	EuroVPS Payment	€606.29	£492.99
upto 7 Oct 2008	Teh Donations		£427.26
07 Oct 2008	EuroVPS Payment	€349.56	£283.86
12 Oct 2008	EuroVPS Credit	€500.00	£393.73

So, our new annual fee is less than 60% of what it was, but we effectively have to pay next years fee now rather than then.

Next year (Oct 2009-10), the credit amount will be used for the fee, and the following year (Oct 2010-11), we'll have €150.44 remaining credit and only need to pay €199.12 for that year.

Does that all make sense?

Can't they use the credit we have to pay for the new hosting plan?