Are they saying there's no extra charge to upgrade?

If that's the case do it!

That seems to be what they're saying... although not sure if he's asking which plan or not.
I'm guessing they wouldn't give us the CT 8800P for free.
Currently we're on a 512MB plan with 10GB disk, which matches closest to CT 2800P, however price-wise we're equiv to ~€50 a month, which is nearest to the CT 4800P.


Do you have suitable backups of everything, in case of standard upgrade disaster situation?

If they're happy to give us the CT 4800P for no extra charge that would be good. We'd actually gain a little bit more RAM. Best to get them to clarify their position I guess.

Backup wise, I have a week old one, but it would probably make sense to ask them when they can do it (if not immediatly) and I can do a backup and shut down the forum just prior to them doing the move so that nothing goes astray.

Aerobics. Gotta love'em. :)

Thanks. I'll see it gets put to good use. :)

Gah, I'm not sure how to take their answer again... :/

I think he has Plesk on the mind :)

Have they said whether or not it will actually cost us anything more? Might need to get straight to the point and ask them, making a point to specify the Centos 5 (4800P) plan.

Nope, those are the only two responses.


Have just sent:


So will see what the reply is.

There is very obviously a bit of a language barrier here, and I'm wondering if there are some crossed wires somewhere and they expect us to commit to yet another year on top of what we've already given them?

If you haven't already, maybe get straight to the point and ask them if we actually have to pay any more to upgrade. Something like:

"Will it cost us anything to upgrade to Centos 5 4800P?"

If they say No, then we're good :)

Yeah, that would have been a better way of putting it.

Don't tend to have significant language problems with the Eindhoven office at work, although not sure if EuroVPS are Netherlands or Greece. *shrug*


Anyway, just received:


So we'll see what reply comes from that.

O_o

I've just received a handful of emails notifying me that "You have ordered a Domain/Virtuozzo Virtuozzo Container CT8209." and stuff.

Haven't received any reply since the last reply from Libin.

Hmmm, in the billing section it has "-€699.22 (You owe money to the provider)", with an invoice dated today and the following break-down:



Getting more than a little bit paranoid now. :/


Argh!


Just had this comment added to the ticket...



:|


Um, so... I'm going to post this now, and hopefully someone can suggest the best way to reply, using clear words that can't be mis-understood.


It looks like the plan page excluded VAT, and now that it's added on the CT4800P is an extra €93 a year than what we're currently paying
Do we actually want the CT2800P, which is €106 less than we currently pay, but still as powerful a server?

... ARGH?

Does that mean we've got to find 3 months (That's what we've used since renewing) @ €152 ((€606.29 / 12) * 3) + €93 difference?

Because that's like another £190, but it means we'll renew in September next year, rather than June. However it means we'll be paying almost €700 next year, which is currently £541, but could be much more if the pound continues to loose against the Euro.

If we go for the 2800P we'll be loosing 400MHz off the CPU speed, but keep the RAM. I have no idea how much disk space we have or have used (including the OS install).

So are we on the new server now?

 

Has it cost us more :(( or less :D ?

This is the new server, hence the redirect to the IP Address. Once the DNS is updated you will be able to reach here via the usual means.

This should be costing us less each year now, for a very similar spec machine. It's all very much in it's vanilla set up at the moment though so things might go a little pear shaped depending on how MySQL behaves.

Yep, this is the new IP, so looks like Matt has put a temporary redirect until I can switch the DNS over.

It will cost us less, but I've had to pay up-front - I think the remaining value of the previous subscription will be added as a credit rather than refunded though - I'll confirm that once things are all settled...

I've updated DNS to point to this IP now.

Also, increased MX priority to 25 (and yes, mail.tehforum.co.uk is pointing at the IP).


So, once propagation is complete then we'll be good?
(from a forum perspective)


After we're sure DNS is sorted (48 hours max?) then, I'll let EuroVPS know that we've done the migration, and they should kill the old server and process the credit/refund stuff.

Domain has already switched here at work, but yeah I'd say leave it until Friday. Almost everyone should have updated by then I would hope.

Well done guys!
Looks like you have both done a stella job but if you want help or some extra cash for stuff just shout. (obviously not 100's of pounds or anything, I ain't rich like Kos is!)

What Wattsy said, apart from the bit about me being rich.

DNS is fine here. BeThere.