I need favour?
If you can list all the troubleshooting queries you have for anyday of any week. This week or next week. Im not gonn ask you to do one for tomorow as its Friday. Maybe one day of next week, yeah?
Just list all the User queries you get for one day.
THanks. I will buy you a pressy if you do it.
Ta.
I can go back through our helpdesk logs for a week and post some of the problems up? Not sure exactly how it'll help though, the important thing is knowing about Windows and other software, apps, networking and hardware stuff rather than looking at individual problems.
In fact, here's a selection from the last week or so. I've removed all of the basic "Reset my password please" ones.
1) Enable network port 3021
2) User can't save files on the share drive. Claims files are read only, colleagues can save files with no problems
3) A3 Printer on third floor is creasing pages as they print.
4) New user needs setting up on Lotus Notes
5) WVDC Address book not showing up in Notes for a particular user
6) PC won't boot. Complains about missing NTLDR file.
7) Upgrade memory of all Benefits PCs to 512MB and re-audit
8) Install Colour Business Inkjet drivers onto users PC
9) Swap 2 PCs over.
Email's fucked
Paul, the email's still fucked
The email's fucked
Paul, the email's still fucked.
That's about it.
Is that a days work?
Thats not too bad, then.
Merlin
Avaya
Avaya
Local Printer
Keyboard
Novell
Novell
Other
Monitor
Novell
Novell
Adaware
Avaya
MS Outlook
Photoshop
Other
Merlin
I'm just a hardware man, so I didn't have much to do.
You have bad text/keyboard virus on your PC mr bleu.
Want me to come round and sort it?