To: store@urbanears.com
Thank you for your explanation and refund.
As a matter of company policy you might want to consider whether it is good practice to inform a customer that an order is ready to ship and that a tracking number and shipping label have been created and then inform the customer that in fact the item is out of stock. You might want to also consider whether informing the customer three days before Christmas when it is impossible to source a replacement is good business.
Regards
Ordered 3 weeks ago and they just managed to keep me hanging on long enough that I can't get my daughter a replacement from somewhere else - bastards
That's a cunts trick, right there :(
Maybe they sold a bunch all at once and their inventory system had a hiccup. 'Tis christmas. You should be down at the mall stabbing and punching rival shoppers.
It wasn't the mistake that annoyed me, it was the fact that they led me to believe it was being shipped and then did nothing to correct that impression until it was too late.
Anyway, it was just a rant (as per the the title of the folder) and I'm over it now. Even managed to get hold of an acceptable alternative from the local headphone emporium.
I think you were right to be upset! I understand that people make mistakes, but they could have made it right but instead didn't and left you in a bad position. That's how you lose customers and go out of business!
Well, well, well:
Stacey T
Dec 22 20:58
I'm sorry I do realize that it is all very un-business like and for that I am not proud at all.
Thank you for your well written, direct although still kind email response.
Happy Holidays
Kind Regards,
Stacey T - Customer Support
Nice and all, but doesn't solve your problem at all!
But I'm proud of you for not being rude! You catch more flies with honey!
Message 41324.8 was deleted
Actually, in the circumstances, that's quite nice. Some others would just ignore.