I think certain couriers now rate alongside lettings agents on my "how the fuck are they still in business" list.
Everyone I know who runs their own business is adamant that if they performed like some of these do they'd be out of business within 12 months.
It seems the industry average is so shit and the lack of better alternatives means they can get along just fine and turn a nice profit. Sounds a bit like the government.
EDITED: 13 Dec 2013 11:08 by ANT_THOMAS