Is it worth pointing out they specifically confirmed that?
quote:
Dear whatever,
I recently requested that the "auto-renew" option on this account was switched off, and it was confirmed that this was done. Despite this, your system recently tried to auto-renew the account by attempting to take payment from my card.
Please ensure that this will not happen again. Also, please let me know what arrangements you have made to credit the outstanding balance on this hosting account back to my bank account.
Regards ectect
Thanks Matt.
:)